Professional Services
Bridging the Gap Between Expectations and Execution to Maximize ROI
Empowering clients to focus on business impact and results while overcoming obstacles with proven expertise
Optomi Professional Services (OPS) is a 100% U.S.-based firm dedicated to partnering with clients to fuel their initiatives. Leveraging our massive talent network, proprietary talent development program, and cost-effective services, we provide the right solution to maximize ROI on your investments.
We offer Professional Services in these areas:
Core Services & Modules
Automation
Integration Services
Security, Governance, Risk & Compliance
Administration & Configuration
Intelligence & Generative AI
Governance, Risk & Compliance
Threat & Vulnerability Management
Identity & Access Management
Data Protection
Penetration Testing
Managed Detection & Response
Software Solutions
Application & Product Development
Data & Analytics
Cloud Migration
Intelligent Automation
Agile Team Management
Project/Program Management
Engagement Management
Business Analysis/Product Ownership
Our Unique Approach
ASSESSMENT &
CONSULTATION
When you don’t know your next move, OPS provides a path toward unique and attainable next steps throughout your journey. While others typically recycle previously defined roadmaps, we leverage an advisory green field approach to define solutions specifically aligned with your goals.
IMPLEMENTATION &
DELIVERY
OPS offers more than a set-it-and-forget-it approach to delivery. We provide expertise to develop and define a framework tailored to long-term success, allowing you to grow your internal team and operate self-sufficiently upon completion of final release.
MANAGED SERVICES &
ONGOING SUPPORT
Our innovative onshore centers of excellence allow OPS to deliver value at the greatest return for our customers. A layered approach provides experts when and where you need them, allowing you to stay ahead of the curve and increase your ServiceNow ROI.
Consulting
Thought Leadership
Subject Matter Expertise
Implementation
Standards
Best Practices
Methodologies
Managed Services
Platform Management
Tools
Accelerators
ServiceNow Capabilities
Our offerings include Assessment, Roadmap Planning, Implementation, Training, and Managed Services. Specialties include: Automation, Core Services, Integration Services, Intelligence and Generative AI, Administration and Configuration, Security, Governance, Risk, and Compliance.
Technology
Excellence
IT Service Mgmt (ITSM)
Security Operations (SecOps)
IT Operations Mgmt (ITOM)
IT Asset Mgmt (ITAM)
Application Portfolio Mgmt (APM)
Strategic Portfolio Mgmt (SPM)
OPERATIONAL
Excellence
IT Service Mgmt (ITSM)
Security Operations (SecOps)
IT Operations Mgmt (ITOM)
IT Asset Mgmt (ITAM)
Application Portfolio Mgmt (APM)
Strategic Portfolio Mgmt (SPM)
Integration, Gen AI, Intelligence, & Hyperautomation
IT Service Mgmt (ITSM)
Security Operations (SecOps)
IT Operations Mgmt (ITOM)
IT Asset Mgmt (ITAM)
Application Portfolio Mgmt (APM)
Strategic Portfolio Mgmt (SPM)
Core Services, Admin &
Configuration
IT Service Mgmt (ITSM)
Security Operations (SecOps)
IT Operations Mgmt (ITOM)
IT Asset Mgmt (ITAM)
Application Portfolio Mgmt (APM)
Strategic Portfolio Mgmt (SPM)
Meridian Program
Our industry-leading subject matter experts (SMEs) are proud to drive growth within the ServiceNow community through our industry-disrupting Meridian Program. In partnership with accredited universities in rural America, we are building the ServiceNow professionals of the future.
Take the first step towards maximizing ROI on your professional services investments
