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ServiceNow Partner

Optomi Professional Services (OPS) is a ServiceNow Consulting and Implementation Program Specialist Partner. The ServiceNow Partner Program recognizes and rewards partners for their diverse expertise and experience, driving opportunities, reaching new markets, and helping joint customers transform their businesses across the enterprise. Consulting and Implementation partners provide strategic guidance and expertise to help customers deploy, adopt, and scale ServiceNow solutions.

CSAT Score - 5.0/5.0

ServiceNow Capabilities

Technology

Excellence

  • IT Service Management  (ITSM)
  • Security Operations (SecOps)
  • IT Operations Management  (ITOM)
  • IT Asset Management (ITAM)
  • Application Portfolio Management (APM)
  • Strategic Portfolio Management (SPM)

Operational

Excellence

  • Integrated Risk Management (IRM/GRC)
  • Third-party Risk Management
  • Business Continuity Management
  • Enterprise Asset Management
  • Sourcing & Procurement Ops
  • Field Service Management (FSM)
  • HR Service Delivery (HRSD)
  • Workplace Service Delivery (WSD)

Integration, GenAI, Intelligence, & Hyperautomation

  • Integration Services/Hub
  • Web services
  • Automation Engine
  • App Engine
  • Virtual Agent
  • Performance Analytics
  • Process Mining
  • Vault

Customer Service Management (CSM)

  • Case Management
  • Portals
  • Knowledge Management
  • User Experience (UX)
  • Document Management
  • Communities
  • Surveys

Our Unique Approach

Maximize value with our dedicated onshore ServiceNow expertise. OPS is a trusted ServiceNow partner delivering scalable, high-impact solutions for even the most complex initiatives. Through our unique delivery model, we align expertise with your goals, cultivate hybrid teams, and drive long-term ROI—fueling our mission to grow the next generation of tech talent.

Assessment & Consultation

When you don’t know your next move, OPS provides a path toward unique and attainable next steps throughout your journey. While others typically recycle previously defined roadmaps, we leverage an advisory green field approach to define solutions specifically aligned with your goals.

THOUGHT LEADERSHIP, SUBJECT

MATTER EXPERTISE (SME)

Implementation & Delivery

OPS offers more than a set-it-and-forget-it approach to delivery. We provide expertise to develop and define a framework tailored to long-term success, allowing you to grow your internal team and operate self-sufficiently upon completion of final release.

STANDARDS, BEST PRACTICES, METHODOLOGIES

Managed Services & Ongoing Support

Our innovative onshore centers of excellence allow OPS to deliver value at the greatest return for our customers. A layered approach provides experts when and where you need them, allowing you to stay ahead of the curve and increase your ServiceNow ROI.

PLATFORM MANAGEMENT,

TOOLS, ACCELERATORS

The Meridian Program Internship

Our industry-leading subject matter experts (SMEs) are proud to drive growth within the ServiceNow community through our industry-disrupting Meridian Program. In partnership with accredited universities in rural America, we are building the ServiceNow professionals of the future.

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ServiceNow investment

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