OPS announces Tyler Snellings will be named President of Optomi effective October 1, 2025, succeeding OPS co-founder and current Optomi President Radka Winwood, who plans to retire.

Optomi Professional Services (OPS) today announced it has advanced in the ServiceNow Consulting and Implementation Partner Program to the Specialist Partner segment. OPS powers high-impact initiatives by providing expertise and guidance aligned with partner goals. With a focus on delivering scalable teams and tailored solutions, OPS helps organizations maximize the impact of the ServiceNow platform. “OPS views ServiceNow as a strategic solution partner, enabling us to deliver talent, professional, and managed services to clients nationwide,” said Senior Director Joshua Smith. “Being recognized as a Specialist Partner affirms our unwavering commitment to our customers and highlights the real, everyday value the platform delivers.” The ServiceNow Partner Program recognizes and rewards partners for their diverse expertise and experience, driving opportunities, reaching new markets, and helping joint customers transform their businesses across the enterprise. Consulting and Implementation partners provide strategic guidance and expertise to help customers deploy, adopt, and scale ServiceNow solutions. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Optomi Professional Services (OPS) is pleased to announce the appointment of Amy Cowling as the organization’s Vice President of Public Sector & Strategic Accounts.

Optomi is proud to announce its inclusion on the 2025 Inc. 5000 list, marking the ninth consecutive year the company has been recognized as one of America’s fastest-growing private companies. This milestone underscores Optomi’s sustained growth, unwavering commitment to excellence, and dedication to delivering exceptional technology talent solutions nationwide. “To be recognized on the Inc. 5000 list for the ninth consecutive year is an extraordinary achievement. In a marketplace defined by constant change, this consistency speaks volumes about the partnerships we’ve built and the trust our clients place in us to deliver exceptional talent,” said Chuck Ruggiero, Chief Executive Officer of Optomi Professional Services. “That trust, combined with the relentless commitment of our team, has fueled our ability to grow year after year, no matter the challenges in front of us.” Each year, the Inc. 5000 list celebrates the most successful and dynamic businesses in the country—those that are fueling the U.S. economy. Earning a place for nine straight years is an achievement few companies realize, highlighting Optomi’s ability to adapt to market shifts, embrace innovation, and maintain a trajectory of consistent growth. “Recognition on the Inc. 5000 list for nine consecutive years reflects not only revenue growth, but also our commitment to long-term financial health,” said Chief Financial Officer Tony Pritchett. “We’ve consistently reinvested in our people, technology, and processes, ensuring we can meet our clients’ evolving needs without compromising stability.” This recognition comes during a time of economic uncertainty, rising operational costs, and rapidly evolving workforce demands. Optomi’s ability to thrive in this environment, achieving 63% growth over the last three years, speaks to the strength of its business model, the dedication of its team, and the trust of its partners. About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com .

Employee reluctance to adopt ServiceNow, driven by a lack of understanding and confidence in navigating its features, resulted in a significant decline in the client’s productivity and operational efficiency. Facing an urgent need to effectively implement ServiceNow, the client partnered with Optomi Professional Services (OPS) to devise a strategy to seamlessly integrate the platform into employees’ daily workflows.

A leading healthcare insurance company experienced several challenges with their Governance, Risk, and Compliance (GRC) module due to the extensive customizations made during the initial implementation. While originally intended to meet specific needs, these customizations deviated significantly from standard configurations, leading to system inefficiencies, maintenance difficulties, and issues with platform upgrades. The client engaged Optomi Professional Services (OPS) to address these issues head-on.

A Fortune 150 financial services institution faced significant setbacks due to a stalled Vulnerability Response implementation utilizing the ServiceNow platform. The lack of industry expertise from the selected implementation partner resulted in the inability to move any code to production after months of attempts. ServiceNow was a newly implemented platform for the organization, leading to internal confusion, skepticism, limited adoption, and an inability to automate, orchestrate, or build new functions.

A mobility, Big Data, and Cloud Intelligence company struggled with finding local, on-site resources to deliver cutting-edge connected products. The client required skilled software engineers and product delivery resources with experience in mature agile/Scrum methodology within a production environment to transform the automotive industry.

A leading global provider of digital commerce solutions for retailers and restaurants struggled to keep pace with new feature demands in the face of strong and innovative new entrants into the highly competitive POS market. The client originally outsourced several development squads to a large, renowned global IT consulting firm that was extremely expensive and grappled to deliver efficiently. With a need to improve new feature delivery velocity and volume for one of their flagship products, the client engaged Optomi Professional Services (OPS) to address their budget and capacity constraints head-on.